About the Role
Description
The Training and Quality Manager is responsible for leading the design, delivery, and continuous improvement of classroom and virtual training programs to ensure workforce readiness across assigned client accounts. This role manages a team of Trainers and Quality staff, providing coaching, development, and performance oversight to drive consistent service excellence.
The Training & Quality Manager is responsible for:
- Assisting with the analysis, scheduling and implementation of all classroom and virtual training in support of assigned client programs to ensure superior workforce preparation. This role is responsible for a single client or multiple clients with multiple programs or lines of businesses which can be across multiple sites / geos or with high headcount.
This includes supervising and developing Trainers who support their assigned portfolio. This position cultivates strong client and departmental relationships resulting in r...
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