Training & QA Supervisor - Call Center
Posted by Redial BPO • Tijuana, Baja California, Mexico
About the Role
Training & Quality Assurance Supervisor
Location: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.
Schedule: Morning shift (6:00 AM – 3:00 PM, with flexibility in earlier and later shifts if needed)
About the Role
We are seeking a results-driven Training and Quality Assurance Supervisor to lead and strengthen our Training and QA teams. This role is critical in driving performance, improving processes, and ensuring consistent service quality across operations.
The ideal candidate will combine leadership, analytics, and coaching skills to create effective feedback loops between training and quality functions, ensuring continuous improvement and alignment with client expectations.
Key Responsibilities
- Lead, coach, and develop Trainers and Q...
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