Training Manager

Training Manager (Client Readiness & Retention)

Location:
On-site Makati, Philippines

Salary:
PHP 80,000 – PHP 110,000 / month

The Mission

We are hiring a
Training Manager
to restructure our training department and build a curriculum that transforms Virtual Assistants into proactive partners who don't just take orders but help clients lead their businesses.

Role Objective

You will be the architect of the transition from Hired to Client-Ready. Your success will be measured by
reduced churn rates within the first 90 days
and high client satisfaction scores regarding VA proactivity and tool proficiency.

What You'll Build

• A
  Client Readiness Scorecard
  (clear definition of ready) with rubrics + pass/hold gates
• A
  Proactive VA
  curriculum (managing up, expectation-setting, proactive comms)
• Live simulation assessments
  (realistic, performance-based — not just quizzes)