Training Manager (For Pooling - US Based Client)

Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: Up to 100,000 PHP/Monthly

Duties and Responsibilities:


+ Manage a team of individuals to develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials
+ Monitor, evaluate, and record training activities and program effectiveness across all BPOs and internally
+ Assess training needs through surveys, round tables with new hires and veteran associates, and consultations with managers
+ Meet with department leads, product managers, program managers, category managers, and other stakeholders to determine training needs and develop solutions
+ Create training using a variety of instructional techniques and formats, such as self-directed or instructor lead training, role-plays, simulations, team exercises, group ...