Training Manager - Customer Service & Player

Are you passionate about empowering teams with the skills and knowledge they need to succeed?
At B2Spin, a rapidly growing gaming company, we're seeking a dynamic **Training Manager **(CS and Player Operations)** to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams. This key role will ensure our teams are fully equipped to deliver exceptional service and operational excellence.
**What you'll do**:
- **Develop Training Programs**: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance.
- **Enhance Operational Skills**: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations.
- **Focus on Payments & Risk**: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment wi...