Full-time
Training Lead/Conversion Manager
Posted by The VITO Group • Ortigas Center, Metro Manila, Philippines
About the Role
Job Description:
We are seeking a results-driven Training Lead/Coversion Manager to oversee outbound telemarketing performance while leading all training and agent development initiatives within our Conversion team.
Key Responsibilities
- Deliver onboarding and ongoing training (product, scripts, objection handling, compliance)
- Conduct role-plays, call simulations, and live coaching
- Own conversion KPIs: conversion rate, productivity, QA, and revenue contribution
- Provide real-time floor support, call monitoring, and performance coaching
- Build and optimize sales scripts and QA frameworks
- Ensure strict compliance with scripts and campaign standards
Qualifications...
Ready to Apply?
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