About the Role
Training Lead
Training Lead
Req ID#: 407048Cairo, Cairo, Egypt, EG
Job Description:Job Summary:
Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.
Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.
Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with Foundever operational and quality standards.
Primary Job Responsibilities
Responsibilities:
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