About the Role
Start Date: ASAP
Type of Support: Voice
Work Setup: 100% Onsite (Cebu)
Shift Schedule | Restdays: Night shift
Roles and Responsibilities:
- Assigns appropriate pre-study work, as defined by client and Individual training organization
- Consistently and thoroughly completes required tracking and reporting tasks
- Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
- Conducting outlier, Vitality and ad hoc client/process related training
- Support service levels by being productive whenever required
- Training the new and old team members on SOPs
- Collaborating with teams for creating and designing new training content
- Monitor calls on Soft Skills, Process & Compliance Parameters
Qualifications:
- ...
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