Trainer

Description

We are looking for a trainer to design, deliver, and evaluate programs that upskill employees, support new hires, and drive continuous performance improvement in partnership with Operations, QA, and Workforce.

Key Responsibilities

• Facilitate engaging training sessions and support Nesting to reinforce learning.
• Maintain and update accurate training materials aligned with client and compliance requirements.
• Monitor trainee performance and provide coaching to address gaps.
• Conduct evaluations and track training metrics and outcomes.
• Partner with stakeholders to ensure training readiness and program support.
• Ensure adherence to policies, SOPs, and maintain trainer quality standards.

Skills, Knowledge & Expertise

• Minimum 1–2 years BPO/contact center experience
• Prior experience in training, coaching, or quality is preferred
• Strong facilitation, communica...