Job Summary:
The Frontline Leadership Development Trainer is a key player to iQor and T-Mobile in supporting the development and onboarding of frontline leaders within the site through program facilitation, follow-through with coaching and huddle observations and performance-based feedback.
Responsibilities:
Facilitate leadership programs effectively utilizing a variety of delivery methodology including traditional instructor led, co-facilitation and virtual classes.Use positive reinforcement and adult learning techniques to promote learning and skill improvement.Evaluate training effectiveness through observations and feedback.Observe huddle materials and generate insights based on observations ensuring materials identified to have maximum impact by the ReadinessTeam are discussed. Ensure coach huddle facilitation and coaching meets expectations by providing appreciative and constructive feedback based on observ...