TRAINER I

Overview

Role: TRAINER

Responsibilities

Training Delivery / Facilitation

• Delivers training program to new hires prior to endorsement to nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.

Setting of Training Expectations

• Provides overview of the training flow and encourages total participation and interaction.

Participation in Training Design

• Suggests new ideas to improve training programs and delivery.

Training Needs Assessment

• Identifies problems or needs of trainees and the training program and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.
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