About the Role
About the job Trainee Consultant
Role Summary
This is an entry-level technical role for fresh graduates starting their career in Managed IT Services. The Trainee Consultant will support service desk operations, learn core technical skills, and assist in resolving client issues under the supervision of senior consultants.
Key Responsibilities
- Provide L1L2 support for client incidents and service requests.
- Log and update tickets using ITSM tools.
- Perform basic troubleshooting and escape issues when needed.
- Assist with Windows systems, user account management, Active Directory, and Microsoft 365 support.
- Support basic network troubleshooting.
- Maintain documentation and follow internal processes.
- Communicate professionally with clients via email, calls, and ticketing.
Required Skills
- Basic IT knowledge (OS, networking, hardware).
- Familiarit...
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