About the Role
Designation : Back Office - Transaction Processing
Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office)
Shift time: Complete night shift (two ways cabs available within 25 km from office location)
Summary:
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities:
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Process service orders, answer questions, maintain account information, and accurately d...
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