Permanent
Tier2 Technical Support Representative
Posted by Optos • Marlborough, Massachusetts, United States
About the Role
ROLE SUMMARY
We are currently looking for a Tier 2 Technical Support Representative to join our Customer Service Department based in Marlborough, MA. You will be responsible for helping customers solve more complex technical issues, usually by remote diagnosis in a timely manner.
The Tier 2 Technical Support Representative role will also include telephone support of our custom Windows application, Windows operating systems, and limited network support for customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station.
• Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
• Log every interaction into the CRM system.
• Call escalation to support teams for critical issues.
• Remote installation/troubleshooting for software and upgrad...
Ready to Apply?
Submit your application today and take the next step in your career journey with Optos.
Apply Now