Tier2 Engineer

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Manages the day-to-day operations of Level 2 Support teams for a
specific Service or Core Network domain. (CS/PS/Fixed Voice Network
Cores, VAS and Applications, Security Platforms)
Ensures the delivery of high-quality technical support and services to
meet customer needs.
Duties And Responsibilities
Responsible for managing the delivery and fulfillment of support and services provided by
Technical Managers and Senior Engineers.
Provides guidance and leadership in the overall resolution of complex issues and
complaints related to services and Telco Core Network Equipment. Ensures right resources
are assigned to the incident resolution, issue handling and projects support/acceptance.
Oversees the execution of business supporting pr...