Full-time
Tier 2 Technical Support Specialist — DNS & API Expert
Posted by Booth • Colombia, Colombia, Colombia
About the Role
A leading tech company in Colombia is looking for a Tier 2 Customer Care Agent to resolve complex customer issues related to domains, APIs, and DNS. This role requires strong problem-solving skills, technical knowledge, and the ability to document processes effectively. You will support Tier 1 agents and contribute to operational improvements while maintaining high-quality case documentation. Benefits include prepaid medicine, life insurance, and a stable contract.
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