Full-time
Tier 2 Technical Support Representative
Posted by Op360 • Philippines, Philippines, Philippines
About the Role
- Response to tickets escalated from Tier 1
- Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
- Provide friendly, professional support via phone, email, and on -site.
- Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
- Collaborate with vendors to resolve issues as necessary
- Diagnoses and troubleshoots end -user desktop application issues and provide appropriate solution
Requirements
- EXCELLENT English communications skills
- Must have a BPO experience
- Amenable in working on -site
- Willing to work on a shifting schedule
- 2+ years of experience in an IT Help Desk role
- Experience in Office 365 and Active Directory Services
Ready to Apply?
Submit your application today and take the next step in your career journey with Op360.
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