Full-time
Tier 2 Technical Support Representative
Posted by Op360 • Cebu City, Central Visayas, Philippines
About the Role
Cebu City, Philippines | Posted on 05/28/2025
- Response to tickets escalated from Tier 1
- Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
- Provide friendly, professional support via phone, email, and on-site.
- Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
- Collaborate with vendors to resolve issues as necessary
- Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution
Requirements
- EXCELLENT English communications skills
- Must have a BPO experience
- Willing to work on a shifting schedule
- 2+ years of experience in an IT Help Desk role
- Experience in Office 365 and Active Directory Services
- Working knowledge of Windows 7 and 10 and Microsoft Office suite
- Basic understa...
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