Full-time
Tier 1 Windows Technical Support Helpdesk / Desktop
Posted by TEKsystems • Anchorage, AK, United States
About the Role
TEKsystems is looking for a motivated Tier 1 Help Desk Support Technician to join a dynamic IT team supporting end users in a fast-paced corporate environment. This is a great opportunity for someone early in their IT career who enjoys hands-on troubleshooting and delivering excellent customer service.
What You’ll Do
+ Provide Tier 1 technical support for end users across hardware, software, and connectivity issues
+ Troubleshoot and resolve issues related to Windows 10/11, Office 365, and Microsoft Teams
+ Assist with setup, maintenance, and support of user devices and equipment
+ Support basic telephony systems (VoIP – Teams/Cisco is a plus)
+ Document incidents and resolutions within ticketing systems (ServiceNow preferred)
+ Collaborate with team members to ensure timely and effective problem resolution
+ Deliver a strong customer experience through clear communication and professionalism
What You Bring
...
What You’ll Do
+ Provide Tier 1 technical support for end users across hardware, software, and connectivity issues
+ Troubleshoot and resolve issues related to Windows 10/11, Office 365, and Microsoft Teams
+ Assist with setup, maintenance, and support of user devices and equipment
+ Support basic telephony systems (VoIP – Teams/Cisco is a plus)
+ Document incidents and resolutions within ticketing systems (ServiceNow preferred)
+ Collaborate with team members to ensure timely and effective problem resolution
+ Deliver a strong customer experience through clear communication and professionalism
What You Bring
...
Ready to Apply?
Submit your application today and take the next step in your career journey with TEKsystems.
Apply Now