Tier 1 Technical Support Specialist
Posted by Infinit-O Global • Pasay, Metro Manila, Philippines
About the Role
Job Title: Tier 1 Support Specialist
Job Summary:
Join our Tier 1 Product Support team – a group of skilled and collaborative individuals dedicated to providing excellent 24/7 support services. As a Tier 1 Support Specialist, you'll play a vital role in ensuring our platform runs smoothly. Your main job is to promptly address technical issues and handle user requests, contributing to user satisfaction and the success of our products.
This role will be reporting to the Tier 1 Product Support Manager (Singapore-based) and dotted line to the Tier 1 Team Lead (Manila-based).
Responsibilities:
Address customer inquiries, questions, or assistance requests, to guide clients in properly using the product based on their needs.
Troubleshoot and resolve reported technical issues using knowledge, best practices, tools, and common sense and making sure the initial response and resolution times mee...
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