Tier 1 technical support

About the Company
A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.
About the Role
Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad
Shift 2
- 6:00pm–3:00am IST
Shift 3
- 9:30pm–6:30am IST
Responsibilities
- 2+ years of experience with tier 1 help desk, service desk, or technical support role.
- Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
- Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, One Drive, Share Point).
- Experience troubleshooting desktop support operating systems (Windows and/or mac OS operating systems).
- Experience with remote support tools....