Telesales Supervisor

Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented Telesales Supervisor.

A telesales supervisor manages a team of telesales representatives by setting sales goals, developing strategies, and tracking performance. Key duties include providing training and coaching, conducting performance reviews, analyzing sales data, and ensuring the team meets or exceeds targets. The role also involves handling customer complaints and collaborating with other departments.

Responsibilities and duties

• Team management: Oversee the daily activities of a telesales team, including setting performance goals and tracking progress.
• Strategy and implementation: Develop and implement sales strategies to increase revenue and profitability.
• Coaching and training: Provide ongoing training, coaching, and ...