About the Role
Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Telesales Supervisor to join our growing company.
Job Responsibilities:
- Lead, supervise, and develop a telesales team responsible for generating qualified insurance quote transfers.
- Drive daily and weekly performance against KPIs including call volume, contact rate, transfer rate, and qualified leads.
- Coach agents on call flow, objection handling, qualifying questions, and transfer execution.
- Monitor calls regularly and provide actionable, real-time feedback.
- Identify performance gaps and implement structured coaching and improvement plans.
- Partner with leadership to...
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