Teleperformance Clark

Position Summary:
The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction.
 
Overall Responsibilities:
· Lead, manage and develop supervisors through interactions and motivation.
o Foster a culture of team spirit and hospitality.
o Highly visible and accessible to team via floor presence.
o Perform supervisor duties as required.
o Take care of administrative supervisor related functions.
o Effectively manage attendance/absenteeism.
o Attrition risk management (alert, communicate and mitigate any potential risk).
· Manage and deliver operational results in accordance with service delivery scorecard.
· Recognize and advance Talent.
· Drive the selection process for team members.
· Own the end-to-end employee lifecycle for those assigned.
· Drive process improvement...