Telecom Support Engineer II

Job Description Summary

Comprehensive support of the Zendesk platform for 50+ customers. Duties include supporting new implementations, integrations with APIs, adapters, across multiple channels, maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, and to provide both written and verbal training for end customers during implementation. English language skills are a must. Due to the global nature of the role, candidate needs to be flexible with working hours.

• Overall support of the Zendesk platform, including (but not limited to) the following activities:
• Customize and maintain Zendesk settings, including triggers, automations, workflows, and integrations with CRM and communication tools.
• Assist cross-functionally to implement new or enhanced features to improve Customer Service/Support
• Assist in developing t...