Tech/System Support Analyst

IQVIA Taguig, National Capital Region, Philippines

Job Responsibilities

• Responding to written and telephone inquiries about products, services and policies.
• Liaising with other departments to resolve inquiries, and to obtain product and service updates.
• Raising customer awareness of products and services.
• Providing sales support and conducting customer escalation investigations.
• Participating in customer service and process improvement initiatives.
• Following up with customers.
• Collecting and entering data.
• Adverse event and product complaint reporting.
• Order and return processing.
• Providing product supply and status updates.
• Advising users on appropriate course of action.
• Monitoring issues from start to resolution.
• Conducting over the phone device training.
• Delivering customer service through multiple channels.

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