Technology Support Specialist
Posted by WHR Global Consulting • Pasig, Metro Manila, Philippines
About the Role
Job Title: Technology Support Specialist
Work Arrangement: Remote
Location: Philippines
Employment Type: Full-time
Salary: PHP 38,000 – 50,000
Work Shift: Night Shift
About the Role:
The Technology Support Specialist provides customer-facing technical assistance for various software and hardware platforms integrated with laundry equipment. This role supports installation, troubleshooting, user education, and documentation, while working closely with engineering teams to resolve product issues and enhance user experience. The ideal candidate has strong technical aptitude, experience in SaaS/product support, and the ability to communicate clearly with both technical and non-technical users.
Key Responsibilities:
- Become a subject-matter expert on hardware/software offerings and their interaction with laundry equipment.
- Assist customers and end users across multiple channels (calls, chat, em...
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