Technology Operations & Problem Management Lead

**CTG is seeking to fill a Technology Operations & Problem Management Lead position for our client.**

**Location:** Remote
**Duration:** 12 months

**Duties:**

+ Lead end-to-end technology operations and enterprise Problem Management processes to ensure service stability, availability, and continuous improvement.
+ Drive Root Cause Analysis (RCA) initiatives, including facilitation of post-incident reviews, documentation of findings, and implementation of corrective and preventive actions.
+ Establish and mature Problem Management governance aligned with ITIL best practices.
+ Analyze incident trends, recurring issues, and systemic risks; develop strategic remediation roadmaps.
+ Partner with infrastructure, cloud, application support, and development teams to resolve high-impact and cross-functional issues.
+ Oversee service management tooling (e.g., Jira Service Management) to ensure accurate tracking, reporting, and workflow optimization...