Technology Analyst

Join INFOSYS LIMITED' as a full-time Technology Analyst based in Selangor. In this role, you will be providing high-quality, timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues, implementing new technologies and processes, and ensuring the smooth operation of our clients' IT infrastructure.

What you'll be doing

Job Scope:

Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure

Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.

Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)

Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.

Responsible for user provisioning which includes onboarding and offboarding processes

Provide Level 1/Level 2 te...