Technician - Westlands Branch

The role reports to Service Supervisor and based in Westlands Branch.

The role is responsible for the provision of service to customer vehicles in line with the 'fix it right the first time' standard, in order to support high customer satisfaction as well as to attain revenue and throughput targets for the branch.

Profil request:

The Main Responsibilities for the Job

a) Carry out repairs as well as scheduled vehicle maintenance as per the Cfao Mobility Kenya quality standards for high customer satisfaction and retention rates.

b) Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high quality service, and to pass on experience and knowledge to the less experienced team;

c) Support the reception team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines.

d) Advice customers through ...