About the Role
- Define and own the enterprise-wide documentation strategy, including content architecture, tools, and standards.
- Lead the planning and execution of large-scale documentation projects for major product launches or platform overhauls.
- Mentor, coach, and provide leadership to a team of technical writers.
- Establish and govern the information architecture and content models for all technical documentation.
- Collaborate with Product, Engineering, and Support leadership to identify documentation needs and priorities.
- Champion and implement innovative documentation practices, such as Docs-as-Code, and measure content effectiveness through analytics.
- Serve as the lead writer and editor for the most complex and critical documentation.
- Develop a deep understanding of user personas and tailor content strategies to meet their needs.
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