Technical WMS Support Specialist
Posted by Global Process Manager • Manila, Metro Manila, Philippines
About the Role
Responsibilities:
Deep-Dive Support: · Resolve complex support tickets by investigating the root cause, not just the symptoms.
System Architecture: · Prepare and configure our WMS environments for new customer onboardings.
Technical Debugging: · Comb through logs, analyze data flows, and speak XML and JSON to identify where a process stalled.
The Bridge to Development: · Translate customer issues into clear technical tasks for our developers. You’ll also be responsible for testing and retesting finished tasks (QA/MR reviews) to ensure they meet our standards.
Knowledge Growth: · Help build and improve our Customer Help Center to empower users and reduce repetitive queries.
Requirements:
Read and interpret XML, JSON, and API structures.
Solid understanding of how orders, shipments, and online payments interact wi...
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