Full-time
Technical Trainer
Posted by Security Bank Corporation • Philippines, Philippines, Philippines
About the Role
About the Role
As the CRM Training & Enablement Specialist , you will play a crucial role in driving successful launch and usage of the CRM System through trainings and other enablement initiatives. Your primary focus will be on ensuring high user adoption, seamless transition, effective communication and aid in continuous improvement of our CRM system through effective change management strategies.
How you'll contribute
- Proactively manage the service delivery by conducting regular surveys and assessments to gauge end-user satisfaction with the CRM system. Collaborate with stakeholders to define key performance indicators (KPIs) and establish benchmarks for CRM usage and satisfaction.
- Analyze survey data and feedback to identify trends, areas for improvement, and opportunities to enhance the overall user experience.
- Develop and implement action plans based on survey findings t...
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