Technical Team Leader

Work Setup: Remote/WAH
Equipment: BYOD (Bring-Your-Own-Device)
The Technical Team Leader will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.
What does a day in the life of a Technical Team Leader look like?
Provide effective leadership and supervision to a team of representatives
Set clear performance expectations and goals for team members and ensure they are aligned with organizational objectives
Coach, mentor, and motivate team members to enhance their skills, performance, and professional development while fostering a positive and collaborative team environment
Address employee concerns, conflicts, and performance issues in a timely and effective manner
Monitor team performance and ensure adherence to established service level agreements (SLAs) and key perform...