Full-time
Technical Team Lead (MSP)
Posted by IT BY DESIGN • Taguig, National Capital Region, Philippines
About the Role
Technical Team Lead – PH
Department: Service Delivery
Reports to: Service Delivery Manager
Job Summary
Leads a team of Managed Services Engineers and ensures high-quality IT support delivery to onshore clients. This is a hands-on leadership role combining technical troubleshooting, team management, and service delivery oversight.
Qualifications
- 8+ years IT / Managed Services experience
- At least 4 years in MSP environment
- Minimum 2 years as Team Lead / Tech Lead
- Strong experience in Desktop, Servers, Networking, Active Directory, O365, VMware
- Experience supporting onshore clients (US, UK, AU, etc.)
- Good communication and leadership skills
- Able to manage workload and meet deadlines
- Amenable to work onsite (BGC), AND nightshift/EST.
Key R...
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