Technical Support Team Lead – Tier 2

Must have

• Advanced technical expertise in troubleshooting complex issues
• Comprehensive understanding of business logic and solutions within the Locate platform
• Proficiency in Back Office (BO) tools for diagnostics and data analysis
• Ability to address issues at both device and global levels, affecting multiple users or high-priority accounts
• Strong critical thinking and problem-solving skills for non-standard issues
• Capability to create scripts and documentation for streamlining resolutions
• Extensive knowledge in modifying packages, services, and configurations for customer needs
• Experience in providing leadership, guidance, and training to Technical Support Specialists
• Excellent communication skills for handling escalations and conveying diagnoses to customers
• Experience collaborating with cross-functional teams and providing regular updates to the Customer Success team
• Strong ...