Technical Support Team Lead

Position Summary

Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers;
ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.

This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day

management aspects that the post requires.

Education and Qualifications

• >
  =8 years of IT or related domain.
• Excellent written and verbal communication skills.
• Education: Graduate (Any stream) preferably in computer science or related field.
• Experience with Managed Service Providers or MSP platform companies

Responsibilities

• Co-or...