About the Role
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibility:
● Providing technical support to teams within the organization when required
● Resolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
● Maintaining and updating technical documents and procedures
● Identifying and resolving system issues
● Perform daily system monitoring, verifying integrity and availability of Cartrack's application
● Perform daily post installation/ QA validation
● Review systems and application logs for remote ...
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