Technical Support Supervisor

As a Technical Support Supervisor, you will lead a high-performing team of support professionals, driving operational excellence and delivering exceptional customer service. You will be responsible for coaching, developing, and managing team performance to meet business goals and customer satisfaction metrics. In this role, you will collaborate with cross-functional teams to implement process improvements, support transformation initiatives, and foster a positive, employee-focused team culture. Your leadership will be key in ensuring a productive work environment, resolving escalations, and maintaining high standards of service delivery.
**JOB DUTIES**:
- **Supervision**of a professional support team, including skills development and performance management
- Monitor and **manage**operational and customer satisfaction metrics to meet organizational goals.
- Highlight areas of improvement and recommend changes in methods, processes, and tools.
- Work with the leadership te...