Technical Support Specialist

The company is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion.
We are looking for a Technical Support Specialist (L2) to serve as the primary technical link for our key enterprise clients, ensuring their production operational success and leading the quick resolution of production errors and technical incidents.

How do we work?
You’ll join a collaborative team that values autonomy, initiative, and quality. You’ll work closely with backend, frontend, product, and operations teams to build robust and scalable solutions that power global payments.

What will you be doing?
● Be the main technical point of contact for enterprise merchants after the initial onboarding phase.
● Lead technical troubleshooting calls with merchant engineering ...