Technical Support Specialist

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Shared Services Technical Support Specialist.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Remote US/USA

Work Hours: Friday through Monday - 10-hour shifts with negotiable start times.

As a Technical Support Specialist, you will handle higher level technical support to customers across multiple channels seamlessly. Specialists should be adept at managing interactions via phone, email, chat, social media, and SMS. Must have the ability to switch between channels during a single interaction, such as moving from a chat to a phone call if needed with the goal of assisting in answering customer...