Technical Support Specialist (Tier 1)

Job Description
• Deliver the resolution of technical issues related to desktops, laptops, conference rooms, email, onboarding requests, and VPN.
• Maintain and upgrade existing software and hardware.
• Install, configure, and customize new software and hardware.
• Resolve desktop, communication, and configuration issues, conduct root cause analysis for recurring issues, and implement preventive measures.
• Troubleshoot and analyze intricate hardware and software problems, ensuring timely resolution.
• Assist end-users in utilizing software features to resolve complex issues escalated from the helpdesk.
• Provide phone/email support for calls from the Helpdesk.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment rega...