Technical Support Specialist - Telecom

Ready to be a Titan?

We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong.

What You’ll Do:

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen‑sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de‑escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in‑depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to ...