About the Role
+ Configuration and Troubleshooting:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
+ Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
+ Advise and assist customers in maintaining their use and configuration of the software solution(s).
+ Configure the system as per defined requirements using the software user interface.
+ Collaboration:
+ Collaborate with other team members on complex issues/requirements.
+ Coach new team members.
+ Participate in brainstorming sessions and contribute with creative ideas.
+ Other responsibilities:
+ Attend customer meetings and calls as and when required.
+ Provide training to customers on existing functionality.
+ Perform additional duties as needed.
Configuration and ...
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
+ Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
+ Advise and assist customers in maintaining their use and configuration of the software solution(s).
+ Configure the system as per defined requirements using the software user interface.
+ Collaboration:
+ Collaborate with other team members on complex issues/requirements.
+ Coach new team members.
+ Participate in brainstorming sessions and contribute with creative ideas.
+ Other responsibilities:
+ Attend customer meetings and calls as and when required.
+ Provide training to customers on existing functionality.
+ Perform additional duties as needed.
Configuration and ...
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