Technical Support Specialist

We’re Hiring: Customer Support / Technical Support Specialist

Location: Gurgaon (Work from Office)
Shift: Rotational (including Night Shift)
Working Days: 5 Days a Week

Key Responsibilities:
• Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
• Communicate professionally with global customers via ticketing systems
• Handle and manage customer escalations effectively
• Collaborate with internal global teams to deliver high-quality support
• Take ownership of issues and ensure timely resolution
• Perform root cause analysis for reported incidents
• Generate and deliver reports on learning usage and customer requests
• Provide feedback to product/technical teams for continuous improvements
• Ensure GDPR compliance across processes
• Contribute to process improvements and efficiency

Desired Candidate Profile:
• 2–4 years of experience in BPO/Call Centre (international voice/blended pro...