Technical Support Specialist

As a Technical Support Specialist, you will be the go-to person for our team’s everyday technological needs. We are looking for a friendly, service-oriented individual who enjoys solving problems and helping others get back to work quickly. You will handle everything from setting up new laptops to fixing Wi‑Fi issues and managing user accounts. Whether you are helping someone in person or supporting a remote teammate over chat, your goal is to provide professional and patient assistance to keep our office running smoothly.

What You'll Do

• Deliver comprehensive support via phone, email, and chat, ensuring professional service delivery for users of all technical tiers.
• Install, configure, and maintain the fleet of desktops, laptops, and peripheral hardware.
• Execute hardware and software imaging and provisioning for new hire onboarding.
• Administer user objects, groups, and access permissions within Active D...