About the Role
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
PRIMARY RESPONSIBILITIES
Provide first line support to SGS affiliates and external clients
Fast paced handling of incidents / requests resolution, escalation and information routing.
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting via phone and remote access tools
Managing Incidents throughout their lifecycle
REPORTING LINE
Head of Global Service Desk
SPECIFIC RESPONSIBILITIES
Establishes controls to monitor the performance of the management systems.
Validate, evaluate and classify incident / requests.
Dete...
Job Description
PRIMARY RESPONSIBILITIES
Provide first line support to SGS affiliates and external clients
Fast paced handling of incidents / requests resolution, escalation and information routing.
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting via phone and remote access tools
Managing Incidents throughout their lifecycle
REPORTING LINE
Head of Global Service Desk
SPECIFIC RESPONSIBILITIES
Establishes controls to monitor the performance of the management systems.
Validate, evaluate and classify incident / requests.
Dete...
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