About the Role
Position Summary
The Technical Support Specialist (Partner Support Specialist Engineer) will serve as a vital point of contact for both internal teams and external vendor partners, ensuring smooth platform operations, accurate order & billing management, seamless customer migrations, and swift resolution of technical issues. Their primary focus will be handling next-level escalations, troubleshooting, case documentation, and delivering expert support across multiple channels. This strong communication, and a customer-centric approach.
This role will be based in our office in One Ayala, Makati, Manila, working a
night shift (10:00pm - 8:00am)
. Employees are required to attend the office 5 days/week.
Essential Responsibilities (includes, But Is Not Limited To)
- Technical Support & Troubleshooting: Provide expert-level support for complex technical issues raised by Partners and escalate cases as necessary to engineering teams. Troubleshoot issues rela...
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