About the Role
Job Description
This is a critical role that combines customer support excellence with technical expertise, content creation, and support platform development. You'll be the first point of contact for technical inquiries, helping professional security installers solve problems, prepare pre-sales proposals, and create world-class technical documentation. You'll also support the sales team by handling overflow calls during busy periods.
What makes this role unique is the opportunity to not just use our ZOHO support platform (Desk, CRM, Assist, Omnichannel), but to actively help build it out. You'll develop self-service tools, create automations, and continuously improve how we deliver support to our customers. This role offers significant career growth potential, with a clear path to becoming a supervisor for our expanding remote technical support team.
Responsibilities
Customer Technical Support (50% of role)
Handle first-line technical support via phone calls, emails, a...
This is a critical role that combines customer support excellence with technical expertise, content creation, and support platform development. You'll be the first point of contact for technical inquiries, helping professional security installers solve problems, prepare pre-sales proposals, and create world-class technical documentation. You'll also support the sales team by handling overflow calls during busy periods.
What makes this role unique is the opportunity to not just use our ZOHO support platform (Desk, CRM, Assist, Omnichannel), but to actively help build it out. You'll develop self-service tools, create automations, and continuously improve how we deliver support to our customers. This role offers significant career growth potential, with a clear path to becoming a supervisor for our expanding remote technical support team.
Responsibilities
Customer Technical Support (50% of role)
Handle first-line technical support via phone calls, emails, a...
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