Technical Support Specialist

Job Description
As a Technical Support Specialist, you'll play a key role in identifying, investigating, diagnosing, and resolving customer issues related to Sweed's products.

You'll collaborate closely with teams across Onboarding, Customer Success, Product, Engineering, QA, Billing, and others, using established escalation paths to ensure timely incident resolution and service restoration.

This role requires consistent availability during your assigned shift, working five consecutive days per week, as part of a 24/7 support environment.

What You'll Do

• Develop a deep understanding of Sweed's products, features, functionality, and integrations
• Handle customer issues across multiple channels (email, live chat, phone — inbound and outbound), escalating when needed
• Use internal documentation and external resources to resolve issues efficiently
• Maintain accurate and detailed records of customer interactions in our service de...